Privacy Policy

1. Overview

TheOutHaven respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, AI outing planner, account features, restaurant and activity recommendations, and related services.

2. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, password, city or borough, outing preferences, budget range, preferred vibe, account details, and any messages, searches, or prompts you submit to TheOutHaven.

We may also collect usage information such as pages viewed, restaurants clicked, activity clicks, saved plans, device and browser information, IP address, approximate location, referral source, cookies, and analytics data.

3. How We Use Information

We use information to provide and improve TheOutHaven, create and manage accounts, personalize outing recommendations, generate AI responses, save preferences, improve search results, communicate with users and business representatives, provide customer support, protect the platform, prevent fraud, analyze usage, and send updates or promotional messages where permitted.

4. SMS Communications and Consent

TheOutHaven operates separate SMS programs for customer care and CRM communications and for marketing or promotional communications. Consent to one program does not enroll you in the other.

Customer care and CRM SMS: If you provide a mobile number, consent to customer-care SMS, or initiate a text conversation with TheOutHaven, we may use that number to respond to inquiries and provide account support, business or location-profile support, location-claim assistance, onboarding assistance, reservation support, reservation confirmations or reminders, account notifications, support updates, and other communications related to an existing inquiry or business relationship.

Marketing SMS: Promotional text messages require a separate marketing opt-in. If you separately consent to marketing SMS, TheOutHaven may send promotions, offers, announcements, recommendations, or other promotional messages. Customer-care or CRM consent alone does not authorize marketing messages.

Message frequency varies by program and your interactions with TheOutHaven. Message and data rates may apply. Reply STOP to opt out of messages from the sending number. Reply START to opt back in where supported. Reply HELP for help. SMS consent is optional and is not a condition of purchase, booking, account creation, or use of TheOutHaven.

Opting out of one TheOutHaven SMS number or program does not necessarily opt you out of a separately consented program sent from another number. You may opt out of each program by replying STOP to the applicable sending number.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. We may use service providers solely to operate messaging, customer support, security, and related platform functions on our behalf.

5. Email Communications

We may send emails about your account, confirmation links, platform updates, outing recommendations, reminders, and promotional offers. You can unsubscribe from marketing emails where an unsubscribe option is provided. Some account or security emails may still be necessary to provide the service.

6. Sharing of Information

We may share information with service providers who help us operate TheOutHaven, including hosting, authentication, analytics, email delivery, SMS delivery, payments, fraud prevention, customer support, and database services. These providers may use information only as needed to perform services for TheOutHaven.

We may also disclose information if required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

7. No Sale of Personal Information

TheOutHaven does not sell your personal information. TheOutHaven does not sell, rent, or share SMS opt-in data, SMS consent information, or mobile numbers with third parties or affiliates for their own marketing or promotional purposes.

8. Cookies and Analytics

We may use cookies, pixels, local storage, and analytics tools to remember preferences, measure usage, improve features, understand traffic, and protect the service. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

9. AI and User Prompts

When you submit prompts, preferences, or outing requests, we may process that information to generate recommendations and improve TheOutHaven. Do not submit sensitive information that you do not want processed by our systems or service providers.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain business records.

12. Your Choices

You may update certain account information, opt out of marketing emails, reply STOP to opt out of SMS messages from the applicable sending number, or contact us to request access, correction, or deletion of your information, subject to legal and operational limits.

13. Children’s Privacy

TheOutHaven is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take appropriate steps to delete it.

14. Third-Party Links

TheOutHaven may link to restaurants, venues, reservation platforms, maps, event websites, and other third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of TheOutHaven after updates means you acknowledge the revised policy.

16. Contact

Questions about this Privacy Policy, customer care, or SMS communications may be sent to:

TheOutHaven
Email: hello@theouthaven.com
Website: https://theouthaven.com

17. Review and Listing Integrity

We process review, moderation, and listing signals to protect trust and reduce spam, fraud, and misleading business information.