Privacy Policy

1. Overview

TheOutHaven respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, AI outing planner, account features, restaurant and activity recommendations, and related services.

2. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, password, city or borough, outing preferences, budget range, preferred vibe, account details, and any messages, searches, or prompts you submit to TheOutHaven.

We may also collect usage information such as pages viewed, restaurants clicked, activity clicks, saved plans, device and browser information, IP address, approximate location, referral source, cookies, and analytics data.

3. How We Use Information

We use information to provide and improve TheOutHaven, create and manage accounts, personalize outing recommendations, generate AI responses, save preferences, improve search results, communicate with users, protect the platform, prevent fraud, analyze usage, and send updates or promotional messages where permitted.

4. SMS Communications and Consent

If you provide your phone number and opt in, you agree to receive SMS messages from TheOutHaven about account updates, outing recommendations, reminders, promotions, and offers.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.

We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

5. Email Communications

We may send emails about your account, confirmation links, platform updates, outing recommendations, reminders, and promotional offers. You can unsubscribe from marketing emails where an unsubscribe option is provided. Some account or security emails may still be necessary to provide the service.

6. Sharing of Information

We may share information with service providers who help us operate TheOutHaven, including hosting, authentication, analytics, email delivery, SMS delivery, payments, fraud prevention, customer support, and database services.

We may also disclose information if required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

7. No Sale of Personal Information

TheOutHaven does not sell your personal information. TheOutHaven does not sell, rent, or share SMS opt-in data or mobile numbers with third parties for marketing purposes.

8. Cookies and Analytics

We may use cookies, pixels, local storage, and analytics tools to remember preferences, measure usage, improve features, understand traffic, and protect the service. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

9. AI and User Prompts

When you submit prompts, preferences, or outing requests, we may process that information to generate recommendations and improve TheOutHaven. Do not submit sensitive information that you do not want processed by our systems or service providers.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain business records.

12. Your Choices

You may update certain account information, opt out of marketing emails, reply STOP to opt out of SMS messages, or contact us to request access, correction, or deletion of your information, subject to legal and operational limits.

13. Children’s Privacy

TheOutHaven is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take appropriate steps to delete it.

14. Third-Party Links

TheOutHaven may link to restaurants, venues, reservation platforms, maps, event websites, and other third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of TheOutHaven after updates means you acknowledge the revised policy.

16. Contact

Questions about this Privacy Policy may be sent to:

TheOutHaven
Email: hello@theouthaven.com
Website: https://theouthaven.com