Terms of Service

1. Agreement to Terms

These Terms of Service govern your access to and use of TheOutHaven, including our website, applications, AI-powered outing planning tools, restaurant and activity recommendations, account features, and related services.

By using TheOutHaven, you agree to these Terms. If you do not agree, do not use the service.

2. About TheOutHaven

TheOutHaven is an AI-powered outing planner that helps users discover restaurants, activities, experiences, and personalized outing ideas. Recommendations may be based on user preferences, location, budget, availability, and other information provided by users.

3. Accounts

You may need to create an account to access certain features. You agree to provide accurate information and keep your login details secure. You are responsible for all activity under your account.

4. AI Recommendations

TheOutHaven uses artificial intelligence to generate recommendations. AI-generated suggestions may not always be accurate, complete, or current. You are responsible for verifying restaurant details, pricing, availability, hours, reservation links, policies, accessibility, location, and activity details before making plans.

5. Third-Party Links and Services

TheOutHaven may link to restaurants, venues, reservation platforms, maps, event websites, payment processors, and other third-party services. We do not control and are not responsible for third-party websites, bookings, cancellations, charges, experiences, or policies.

6. SMS and Email Communications

TheOutHaven operates separate SMS programs for customer care and CRM communications and for marketing or promotional communications. Consent to one SMS program does not enroll you in the other.

Customer care and CRM SMS: If you provide a mobile number, consent to customer-care SMS, or initiate a text conversation with TheOutHaven, you may receive messages related to account support, business or location-profile support, location claims, onboarding, reservation assistance, reservation confirmations or reminders, account notifications, support requests, and other communications related to an existing inquiry or business relationship.

Marketing SMS: Marketing and promotional text messages require a separate express marketing opt-in. If you separately opt in, you may receive promotions, offers, announcements, recommendations, or other promotional messages from TheOutHaven. Customer-care or CRM consent alone does not authorize marketing texts.

Message frequency varies by program and your interactions with TheOutHaven. Message and data rates may apply. Reply STOP to opt out of messages from the sending number. Reply START to opt back in where supported. Reply HELP for help. SMS consent is optional and is not a condition of purchase, booking, account creation, or use of TheOutHaven.

Opting out of one TheOutHaven SMS number or program does not necessarily opt you out of another separately consented SMS program sent from a different number. You may opt out of each program by replying STOP to the applicable sending number.

For customer care or SMS assistance, reply HELP, email hello@theouthaven.com, or visit TheOutHaven.com.

You may also receive emails related to your account, activity, updates, recommendations, and promotional offers. You may unsubscribe from marketing emails where available.

7. Acceptable Use

You agree not to misuse TheOutHaven, interfere with the service, attempt unauthorized access, scrape or copy our data, submit false or harmful content, violate laws, or use the service for abusive, fraudulent, or illegal purposes.

8. Restaurant and Business Listings

TheOutHaven may display restaurant, venue, and activity listings. Business owners or authorized representatives may request to claim or update listings. We may review, approve, reject, edit, or remove listings at our discretion.

9. Payments and Subscriptions

If TheOutHaven offers paid services, subscriptions, promoted listings, or premium features, payments may be processed by third-party providers. Additional terms may apply at checkout. Subscription plans may renew automatically unless canceled according to the plan terms.

10. Intellectual Property

TheOutHaven, including our branding, design, software, content, recommendations format, and platform features, is owned by us or our licensors. You may not copy, reproduce, sell, or exploit our service without written permission.

11. No Guarantee

We do not guarantee that recommendations, restaurant information, activity details, reservation links, prices, availability, ratings, or third-party content will be accurate, available, or suitable for your needs.

12. Limitation of Liability

To the fullest extent allowed by law, TheOutHaven is not liable for indirect, incidental, special, consequential, or punitive damages, or for losses arising from your use of the service, third-party services, bookings, recommendations, or user decisions.

13. Termination

We may suspend or terminate your access to TheOutHaven if you violate these Terms, misuse the service, create risk for TheOutHaven or other users, or if we discontinue part of the service.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of TheOutHaven after updates means you accept the revised Terms.

15. Contact

Questions about these Terms, customer care, or SMS communications may be sent to:

TheOutHaven
Email: hello@theouthaven.com
Website: https://theouthaven.com

16. Refunds, Cancellations, and Review Policy

Reservation deposits and premium purchases are generally non-refundable once consumed or after a booked time has passed, unless required by law or a stated promotion. Users should cancel as early as possible from their reservation portal. TheOutHaven may remove reviews that are fake, abusive, incentivized without disclosure, or violate our content standards.

17. Business Listing Terms

Business representatives must provide accurate listing details and maintain current contact, hours, reservation links, and policy information. We may moderate, suspend, or remove listings that are misleading, unauthorized, or repeatedly out of date.